Service Lifecycle Management
Service lifecycle management (SLM) is the practice of aligning service parts management, technical communication, field service management and product support operations to maximize customer uptime. Companies use SLM to manage parts and inventory, communications across teams, oversee service activities, and support overall product operations to assure that customers' assets and machines operate with maximum uptime.
The Four Stages of SLM
A successful SLM organization utilizes four main stages: connection to the asset, orchestration of resource delivery, execution of work, and a good data foundation to optimize activities.
Connect
Connect with installed assets and the customer: track real-time performance and usage, predict future events, and establish a relationship with the customer.
Execute
Deliver on work and customer commitments: enable involved stakeholders, streamline work completion and validation, and capture asset data.
Orchestrate
Set up service processes and define how to engage with customers. Provide the required service information and establish entitlements and commitments.
Optimize
Plan for resource demand: uncover resource demand for people and parts, identify and prepare necessary resources and information, ensure revenue coverage.
PTC's Service Lifecycle Management Product — Arbortext
What is Arbortext?
Arbortext is a family of integrated products that help organizations repurpose engineering data for technical communication across manufacturing, service, sales and other key stakeholder groups. The full suite of products equips technical publications teams with the tools to rapidly create and manage XML text and visual content, manage content inside Windchill, and publish finished content in any media for any audience.
Key Features of Arbortext
Robust XML Authoring
Create structured, standards-compliant content with powerful XML editing tools for consistent, reusable documentation.
Compliance and Standards-Ready
Excel in topic-based authoring with DITA, and large-scale aerospace and defense projects with S1000D.
Style Sheet Creation
Design and manage stylesheets to control the look and feel of published content across multiple formats.
Advanced Layout Development
Build complex, professional layouts for print and digital outputs with precise control over formatting and structure.
CAD-Based 3D Illustration
Integrate 3D CAD models directly into documentation for interactive, visual-rich technical content.
2D Technical Drawing
Incorporate detailed 2D illustrations to enhance clarity and accuracy in technical documents.
Component-Based Content Management
Manage content as modular components for easy reuse, updates and consistency across documents.
Multiformat Publishing
Publish content in multiple formats — PDF, HTML, mobile and more — from a single source.
Service Bill of Materials
Link service documentation to product configurations using accurate, up-to-date service BOMs.
Service Parts Information
Get the right parts to the right place at the right time while minimizing inventory costs.
Service Parts Management
Tools to help you create, manage and deliver accurate technical documentation to your service organization.
Connected Field Service
Gather real-time utilization data from connected products to predict and prevent downtime.
Arbortext Benefits Across the Value Chain
By integrating into Windchill, content created using Arbortext can be linked to CAD files, BOMs and other engineering design data, allowing content to be automatically updated based on changes in product design. As a result, companies using Arbortext increase authoring productivity, lower publication costs and guarantee high-quality outcomes in service, manufacturing and other areas downstream from engineering.
Other Products
Explore more solutions across the PTC product ecosystem.
